Privacy Policy
1. Introduction
Fountaine Films (“we,” “our,” “us”) is committed to protecting the privacy of our clients and visitors. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, previews, or services. By engaging with Fountaine Films, you consent to the practices outlined in this policy.
2. Information We Collect
Personal & Business Data
Contact details: name, email address, phone number, billing details.
Company information: brand guidelines, logos, footage, product details, and other creative assets you provide for projects.
Technical & Website Data
IP address, device type, operating system, browser type.
Cookies and session data to monitor website performance.
Clickstream data (pages visited, links clicked, time on page).
Social Media & Engagement Data
Engagement metrics from platforms (likes, shares, comments, views, watch time).
Traffic flow: how content produced by Fountaine Films drives users to websites, landing pages, or online stores.
Referral sources: whether visitors came from paid ads, organic posts, influencer shares, or direct campaigns.
Follower growth trends across social media accounts linked to campaigns.
Conversion data (sign-ups, purchases, inquiries generated from content we create).
Internal/Enterprise Data
Project management logs (task completion, revisions, delivery timestamps).
Communication history (emails, messages, feedback forms).
Analytics from enterprise tools (CRM, cloud storage, internal dashboards) related to project performance.
3. How We Use This Information
We use collected data to:
Deliver and improve creative campaigns.
Track the success of content across social platforms and websites.
Provide clients with reports on engagement, traffic, conversions, and ROI.
Optimize our internal workflow and service delivery.
Ensure compliance with contracts and client agreements.
Train and improve our AI models and creative tools to deliver better services, while protecting sensitive personal details.
4. Data Sharing & Disclosure
We do not sell personal or business data. Information may only be shared:
With trusted third-party service providers (payment processors, analytics platforms, hosting services).
With social media platforms and ad networks as required to run campaigns.
To comply with legal obligations or enforce our Terms.
During business restructuring (merger, acquisition, or sale).
5. Data Protection
All data is stored securely with encryption and access controls.
Only authorized staff or contractors may access sensitive information.
Security audits are performed to protect against unauthorized access or misuse.
6. Client Rights
Clients have the right to:
Request a copy of data we hold about them.
Request corrections or updates to inaccurate data.
Request deletion of non-essential data where legally permitted.
Opt out of non-essential analytics or AI training, unless required for service delivery.
7. Data Retention
Campaign analytics and reports may be retained up to 24 months for performance tracking and AI model improvement.
Previews and demo submissions are deleted after 12 months unless otherwise agreed.
Legal, financial, and project records may be retained longer as required by law.
8. Children’s Privacy
Our services are not directed at individuals under 18, and we do not knowingly collect data from minors.
9. Changes to This Policy
We may update this policy to reflect new practices or legal requirements. Clients will be notified of significant changes.
10. Contact Us
For questions about data collection and privacy, contact: